So, we all hate going to the doctor’s office for one reason or another, whether it’s because it’s not fun being sick, you hate needles, or it’s just a pain to take time out of your busy schedule. One of my biggest pet peeves is walking into my doctor’s office, checking in with the receptionist, filling out any necessary paperwork (which is normally about fifteen pages) and then you sit. You sit and wait for what seems like a lifetime, not knowing if you will be next or if the eight people sitting there along with you will be called back before you. No one gives you any idea of a time frame on how long you will be there. Everyone has his or her face buried in a magazine and not much conversation is had.

Well, all of that is about to change. Close your eyes and picture this. You enter through large wooden doors into a beautiful lobby area. Directly in front of you is a peaceful and serene waterfall. To your right is a big screen TV that takes up the entire wall. Right next to this is a cheerful chef making delicious chocolate chip cookies or a healthy chicken salad. A smiling face then greets you and introduces himself or herself as a member of the Life Guide team.

A Life Guide meets patients immediately upon entering the clinic and redirects them to a decentralized check-in area. This private, more intimate area allows patients to feel like their visit is one-on-one. The Life Guide helps with any paperwork and gives a brief tour of the clinic, and when the caregiver is ready, the Life Guide escorts the patient to a procedure room. No longer are patients sitting in a lobby, waiting and wondering how long it will be until they are seen by a caregiver. Sounds like a dream, doesn’t it?

Now open your eyes because this is the reality at one group of forward-thinking clinics. I recently went to a newly opened Mosaic Clinic in Kansas City, Missouri for a site visit, and as I was introducing new Voalte users to the solution, I kept asking myself, “What is this Life Guide position all about?” I learned that Life Guides are there to make patients feel as though they are not just numbers. Life Guides are welcoming, caring, and compassionate, and they help guide patients through the sometimes confusing and frustrating process of obtaining healthcare services. Most traditional clinics can make us feel like we’re trapped in the “hurry up and wait” game. We are checked in and paperwork is pushed through and we are left to wonder whether we will be there for ten minutes, one hour or half a day. In Kansas City, the status quo is no longer good enough. At Mosaic clinics, you, the patient, are the main priority from the moment you walk through those doors, and we all know there is no better feeling in the world than when someone makes you feel special. Inarguably, Life Guides are playing a critical role in solidly establishing Mosaic as a leader in this movement towards more comprehensive, personalized service. Nationwide clinics take note. We’re your patients, your customers, and THIS is what we want!

Simply said: We think nurses rock!

Over the past few years, Voalté has had the privilege of working side-by-side with nurses on a daily basis. This opportunity has not only allowed us to better understand their typical daily functions, but their daily struggles and successes as well. 

Their relentless commitment and passion is truly an inspiration to us and those they heal. 

At the end of the day - after everything is said and done – nurses are the real heroes. And for that reason, we’re excited to share the top five reasons why we celebrate nurses! 

Thank you for bringing a smile to the world one patient at a time. Happy National Nurses Week from the entire Voalté family.

#5. Nurses are human

We celebrate nurses because they care for the good of the whole person. They take care of the biological, psychological, spiritual, and social needs of their patients. 

#4. Nurses are tireless 

We celebrate nurses because they work long hours, are in demanding environments, miss vacations and still attend to those who need them most. 

#3. Nurses care 

We celebrate nurses because they treat our loved ones with empathy and compassion. 

#2. Nurses save lives 

We celebrate nurses because they provide critical response in time of need.

#1. Nurses are the glue that keep everything together 

We celebrate nurses because they are the main link in making the health care process go smoothly and the patient experience positive. They interact with patients, families, doctors and all other departments and fill in any gaps in patient care. 

Why do you celebrate nurses? We’d love to hear your reasons.