When I joined Voalte six months ago, I was already a fan of the iPhone. I had read about this fantastic company providing a revolutionary healthcare communication solution via the iPhone. Needless to say, I was eager to join the team. I love providing excellent customer service and I love the iPhone, but providing support to those who care for others is especially rewarding.
As a Voalte BFF, I provide Voalte support to caregivers at the point-of-care in real time. I’m there with our users throughout the course of a busy day to answer questions or provide other assistance that enables them to get back to their patients quickly. At any moment users can reach out to me by sending feedback at the touch of a button and I am able to respond just as quickly. We BFFs do this all day, every day. It’s really all we think about.
Now caregivers are smart people. They’re well trained professionals and the work they do is complex and demanding. They’re dealing with changes in healthcare and responding to those who are in their care. They’re really amazing people. On top of everything they have to do, they’re navigating a technology leap from a patchwork of communication methods (personal pagers, overhead paging, call lights, patient monitoring systems, landline phones, and etc.) to Voalte, the one solution that allows for comprehensive communication from the palm of their hand. Suddenly, communication can travel effortlessly to and from your handheld smartphone at the tap of the screen. Voalte is an amazing and powerful solution for critical hospital communications.
So how do our users make the leap to the next level in communication technology? First, by being a caregiver at one of the best hospitals in the country! And while smartphones may seem to be ubiquitous, they are new to some of our users. The idea of using a smartphone may at first seem intimidating to some, but Voalte is built for comfort! Those who are new to smartphones sometimes need a bit of coaching on the phone itself. I’m the friend they can rely on to help them get over that little bump in the road. I’m their BFF, and our BFF team is there pretty much whenever we’re needed so that caregivers can get back to doing what they do best. Their transition to the Voalte solution is often an exhilarating experience because the user interface is so intuitive that they’re able to enjoy the benefits of improved communication immediately.
For me, it’s all a matter of perspective. You don’t need to know how to rebuild an engine in order to drive a car, and you don’t need to know every detail of how smartphones work in order to use one successfully. The Voalte solution makes it easy! Have a suggestion, comment, or question? Reach out and let us know. You’ll find my team listed under Voalte BFF in the directory.
Better communication means better caregivers.
Better caregivers mean better patient outcomes.