I am thrilled to have joined Voalte as VP of Product and Alliance Management. As the leader of the Product Management team, my primary role is to make sure we build the right product, to be available at the right time, and designed in the right way to deliver a cost-effective, compelling communication solution for caregivers and support staff. Just as mathematicians can’t live without a calculator, we want clinicians to feel the Voalte empowered smartphone is the best tool to help them deliver a high level of patient safety and quality of care. Of course, no one piece of equipment is a silver bullet that solves every problem, but ultimately we want to deliver an increasingly valuable and powerful tool that is reliable, efficient and – most importantly – effective. 

At Voalte, we understand that to be successful at meeting that lofty objective, the product and alliance/partner teams must go out and talk with nurses and physicians inside and outside the hospital. The participation and guidance of actual users is the foundation of everything we do at Voalte. Based on our users’ proactive input and constant feedback, Voalte has built a solid reputation for designing apps with the functionality and usability that has resulted in a quantum leap in solving the communication challenges of today’s healthcare personnel.

We’re also dedicated to building compelling alliances with companies that make related best-in-class healthcare products that are ideally suited to co-reside on the smartphone with Voalte apps. In certain cases, it makes sense for such products to be tightly integrated with Voalte applications, and in other cases to be more loosely coupled, as in basic interoperability. While the majority of such partnerships will be in software applications, we are actively building alliances with hardware vendors to deliver even more effective uses for our compatible and complementary products. 

Done right, the integration of barcode medication administration (BCMA) and radio frequency identification (RFID), integrated with the smartphone hardware and our leading voice, alarms and text messaging capabilities, will demonstrate our commitment to delivering what nurses and doctors need to provide safe, efficient and effective patient care. Naturally, Voalte is fully engaged with the leading EMR vendors to create clinically compelling applications built on the Voalte communication platform … and is open to many more alliances and uses.

Communication is well recognized as a huge challenge for hospitals. The dynamic environment requires the exchange of a plethora of communication types, such as voice, alarms and text, but also is evolving rapidly to include images, video streaming and voice dictation. Add to this the requirement for managing all communication based on work schedules, real-time availability and roles, responsibilities and certification/licensing levels, and before you know it you’re talking about a truly complex communication challenge.  

In my new role at Voalte, I’m looking forward to helping caregivers do what they do best – saving lives and creating positive patient outcomes. At Voalte, we believe that arming hospital staff and caregivers with a single, versatile communication tool is one of the most significant ways to make a positive difference in healthcare for the 21st century.

Do you know anyone who doesn’t use a smartphone? Nearly half of all adults in the United States now own at least one “smart” mobile device, and it won’t be long before those without are in the minority.  

So what does that mean for the way we work, and in particular how clinicians work in a healthcare setting? Many doctors and nurses use smartphones in their personal lives, but few have the same technology available to support their work. In fact, they often still use landlines, pagers and PDAs – technology that was obsolete long ago in most workplaces – to communicate with their colleagues.  

Get ready for a change. The consumerization of healthcare IT is coming, and it’s about to revolutionize not only the way clinicians communicate but also how they care for patients. As mHealth delivers comprehensive, integrated healthcare solutions, traditional boundaries will inevitably break down. The result: onsite, offsite, any time, anywhere communication, collaboration and access to information.  

Clinicians who are accustomed to having maps, weather, news and the latest viral video at their fingertips in their personal lives want the same timely and reliable access to information when treating patients. That includes medical reference apps such as Epocrates as well as access to patients’ electronic medical records (EMR).  

Healthcare organizations that embrace these inevitable changes are moving in the smart direction, improving quality and efficiency, reducing costs and meeting governmental requirements for meaningful use of EMR. More important is the ability to focus on their primary mission of caring for patients. Other benefits will likely include higher job satisfaction and lower turnover among their staff.  

I’m not saying it’s going to be easy. Robust privacy and security features are integral to the successful transition of smartphones into the clinical workplace. And the challenge of working within a hospital’s existing wireless network is not for the faint of heart.  

Fortunately, Voalte has spent the past four years working through these issues at some of the nation’s top hospitals. As we start Q2 of 2013, I’m pleased to announce we experienced record-breaking growth of 280 percent over Q1 last year, with 18 new hospitals signed on to implement Voalte solutions.  

The foundation of our exponential growth is our stellar executive team, made up of the most talented professionals in their respective fields. In my new role as president of Voalte, I’m looking forward to working with this team and our entire staff as we continue to lead hospitals in the smart direction. 

“A tipping point is the event of a previously rare phenomenon becoming rapidly and dramatically more common.”

Last year it happened – I can’t put my finger on when it happened – and I am not sure if there was a specific day, week, or month when it occurred, but in 2012, we hit a tipping point.

The tipping point we experienced was the exponential growth of smartphones being used as a communication device at the point-of-care. Nurses, doctors, and hospital administrators have unilaterally proclaimed that legacy VoIP wireless phones, pagers, and voice badges are devices of the past; our caregivers deserve a better communications experience.

We are constantly amazed at what our customers have been able to achieve in the past four years and we are blessed to partner with such an innovative group of healthcare leaders.

So what is in store for 2013– the year past the tipping point? What is the future of smartphones at the point-of-care?

Come check us out at HIMSS13 in New Orleans to see what Voalte has planned for the new year. If you think Voalte was busy last year, just wait and see what we have in store for you in 2013!

As a project manager, I do a lot of traveling, so I figured I would share some helpful travel tips that I live by. It's only fitting that I'm writing this on a flight from Florida to California, a flight that I've taken about once a month for the last 3 years. These travel tips will be useful for anyone, but special attention is paid to my fellow Road Warriors. For the men and women who spend more time on the road than they do at home. For those who return to the office and hear comments like, "Hey stranger, I think I remember you, don't you work here…"

After reading my tips, watch the movie "Up in the Air" and you'll be a pro. Here are the top 10 things I have learned:

1. To save time and money, always try to pack in a bag that you don't have to check at the ticket counter. When you get to the gate, you can carry it on or check it for free.

2. Never book the last flight of the day. That's the best way to get stuck at an airport overnight.

3. Bring a car charger. There is nothing worse than landing with a dead phone when you need to find your hotel or directions to a site.

4. Never forget your neck pillow. A good neck pillow can be the difference between exhaustion with a side of chronic neck pain, and a well-rested employee.

5. Sign-up for TSA pre-check. You get to skip security lines, you don't have to take off your shoes or jacket, and you don't have to take out your laptop, liquids or aerosols. On average, pre-check saves me about 20-25 minutes.

6. Avoid Red-eyes. I used to think, oh, I'll just sleep on the plane, and then I won't lose a day of work… WRONG! You never get a full night's sleep when you're constantly interrupted by connections, beverage service, and in-flight announcements. Then you go to work and spend the whole day drinking coffee and falling asleep at your desk. Hardly productive.

7. Sign-up for every reward program - Hotel, Rental Car, and Airlines. You'll never have to pay for airlines and accommodations on your vacations.

8. Sign-up for preferred service with a Rental Car Company. I've had excellent luck with AVIS. You almost never have to go to the ticket counter, just hop on the shuttle or walk to the parking lot and drive away.

9. Yelp is the most useful travel app on Earth. Download it and you'll have no trouble finding a great restaurant, calling a taxi, or getting reviews on pretty much any business you can imagine.

10. Lastly, save a little time for yourself when you travel. Like an evening to grab a nice meal with a friend, see an event, or explore the city… Otherwise, you're going to get burned out in a hurry.

Now it's time to go rent your movie. I would avoid watching the new movie "Flight" with Denzel Washington unless you want to have nightmares about planes flying upside down and crashing.

Safe Travels!

Very soon your web browser will become your next telephone!  Surprised.  You should be.  Soon you will be able to make voice and even video calls to anyone running the latest web browser.  No apps to download, no installs and no sign ups.  It’s just you and your web browser.

WebRTC is a free, open project that enables Real-Time Communication (RTC) capabilities to be built right into the web browser without any extra plug-ins or software.  In addition to voice and video calls, it will also be possible to screen share and transfer files. 

What does this mean for you?
Websites will become more interactive “environments” where other users will be able to interact and communicate in real-time, rather than static pages of text and images.  It will also allow for imagine browsing on an online store, being able to chat with other shoppers or even talk with a salesperson or customer support directly and immediately.

What does this mean for healthcare?
This will make telemedicine easier and cheaper to achieve because it won’t require any special hardware or software to setup a videoconference between a patient and a healthcare provider.  It could also change the landscape of medical devices, for example, a nurse could receive a critical alarm that links to the patient monitoring device showing the live waveform or real-time values like heart rate.

What browsers have it? 
WebRTC is not generally available in any web browser yet, but you can try it in early experimental versions of Google Chrome, Mozilla Firefox or Opera.

When will it be generally available? 
I guesstimate that 2013 will be the year of WebRTC and it should be available on all major web browsers.

I am very excited about this new technology because it will take web browsers and communication to the next level.  Telecommunications started with landline telephones that only made voice calls, then wireless smartphones enabled voice, video and data and now the web browser will have the ability to allow easy real-time collaboration between individuals and offer direct access to real-time data.

Recently I had the privilege of attending User Interface Conference 17 over in Boston where I met some really interesting and talented people. I attended some outstanding sessions and workshops to help us improve and innovate our design process over here at Voalte. One session that resonated with me was Luke Wroblewski's talk on 1st person user interfaces where he spoke about the current trend in touch-based interfaces and how augmented reality and the use of sensors in everyday items will become the interfaces of tomorrow, paving the way for natural interaction interfaces over learned voice or esoteric device specific commands (swipe to delete anyone?).

Being part of such a saturated market, where the new buzz word 'HIPAA-compliant text messaging' is being slapped on everything like a 'Gluten-free'' label, means we constantly have to keep one eye on the goal and one toward the future. This talk got me thinking about some of the cool new ideas we could use to improve healthcare communications in the future.

Imagine being able to use your phone's altimeter (or interpolated location based on WiFi access points) to trace a nurse's route throughout the hospital. You could automatically set them as 'busy' when they enter the cafeteria or the break room and forward alarms to their backup.

There is also the concept of wearables, where users affix an unobtrusive device to their clothing which records information from a built-in GPS, altimeter, pedometer, gyroscope, accelerometer, temperature sensors, and more! We would be able to tell if a physician is sleeping, driving their car, or out on a hike, and look through their backup list to try and not disturb them if another physician is readily available.

New tools and paradigms like this will allow us to gather information about a user's surroundings and let the software work for you, naturally, as you would expect it to. As a software developer and user interface designer, it is a very exciting time to be in the healthcare communication market. 

As I travel from hospital to hospital as a User Experience Manager for Voalte, caregivers I train frequently ask me, how Voalte will be useful in their particular unit?  Depending on the type of communication device the caregivers have previously been using or the lack thereof, many caregivers just cannot visualize how Voalte could benefit their unit. 

I often respond with a question… "With whom do you communicate on a regular basis?"  The responses from the caregivers vary depending on their unit workflow from Pharmacy to Respiratory to Physicians, Care Techs, etc.  Then I ask, "How have you been communicating with them?"  Their responses are amazing!  Some have been using pagers, which have been obsolete for individuals outside the hospital setting for quite some time.  Others say they have phones that they can use to call the intended party on.  The trouble with this is that both parties must stop what they are doing to speak to one another by phone.  In this scenario, both caregivers must be available at the same moment and caregivers don’t consistently have the same phone number, resulting in the caregiver dialing 4 or 5 extensions before they find someone to answer.  Lastly, many caregivers respond to my question by saying, "We just yell down the hall or go find the person."

When I explain how the Voalte One solution will allow them to text and call other caregivers by tapping on the desired individuals name or unit, they are thrilled!  Being able to text caregivers and other units throughout the hospital excites them, realizing how this form of communication will help them to better manage their requests from other individuals more effectively.  They are relieved when they learn that they will now be able to see which caregivers are at work on a particular shift, thus eliminating the dialing of multiple extensions to find someone to answer their call. 

I am excited to report that it does not take much convincing for Voalte’s caregivers to agree that we have transformed how they do business!

During the past few months, it has been my pleasure to join in on various alarm workflow discussions and brainstorm sessions at hospitals. There are a number of systems that can be integrated to iPhones to improve clinical efficiency and patient care: nurse call, physiological monitoring, critical lab results, smartpumps, and smartbeds – are just a start.

These exchanges resulted in the following alarm management observations that are worth sharing:

1. There is no “easy” alarm integration. I have heard hospital executives say in the past, “We’ll just go with an easy alarm integration, like nurse call.” Unfortunately, there is no simple alarm integration. Even routine patient call bell notifications need thorough planning. For example, does the call bell alarm go to a PCA or the RN? Should there be a unit secretary triaging alarms at the central station? Is there a difference between day shift and night shift? What is the escalation path of these alarms? All of these questions need to be answered before an “easy” alarm integration can be done properly.

2. Start simple, and then expand based on end-user feedback. It can be tempting to integrate multiple systems at the start of a project. It is our recommendation to start small, and then grow based off of end-user feedback. This feedback allows you to determine which alarms add value to their day-to-day activity. Alarm fatigue can be mitigated by implementing a “crawl, walk, run” strategy compared to a “big-bang” alarm management approach.

3. Having the right partners makes all the difference. Most hospitals do not have the knowledgeable resources or the time to implement an alarm management strategy. Having the right partners that can give advice from past installations is critical to the success of the project. Any vendor can tie together the technology and backend systems, but a true partner delves beyond the backend “plumbing” to make sure the technology is performing in order to truly assist our clinicians, not just bombarding them with alarms.

Is your organization looking to improve clinical efficiency through an alarm management strategy? When you are ready to give your clinicians the right tool to improve clinical communications, give Voalte a call!

As a young rep starting off in technology and healthcare, I was thrown into a whole new world that I never expected. Immediately, I was given an overwhelming amount of knowledge, talking to some of the best individuals in healthcare. Eight months later and I love every minute of it. I get to develop relationships with the people that make a difference everyday…. Nurses!!!

Tradeshows are nothing new. Almost every b2b company attends a conference of some sort. For me however, the ANCC National Magnet Conference that took place in Los Angeles, California this past month was my very first tradeshow.

The 2012 ANCC National Magnet Conference is where clinicians go to celebrate nursing, let their hair down, and have a good time!! This is the nursing conference to top all nursing conferences. Hospital organizations send their nurses to ANCC to celebrate being designated (or re-designated) as a Magnet Hospital, the highest clinical honor to be had.

What made ANCC so special was that it was a conference dedicated solely to nurses. As a vendor, we were there to show our Voalte solution but we were also there to celebrate clinical excellence. This conference was all about showing nurses a different way to manage the craziness of their daily work lives through our solution, putting a smile on their faces, and making relationships with those that matter most.

The amount of sweat and stress that goes into making this conference happen becomes worth it when you get the chance to speak face-to-face with the nurses. These nurses come from all different backgrounds and environments; each one having a different perspective, but all having the same caring heart that makes them so special. Seeing the a-ha moment after demoing our solution was just icing on the cake.

The take away… The solutions you sell are one thing, but the people you meet and the relationships you make are what really count. ANCC opened my eyes as to why we work hard at doing what we do. It’s a shout out to nurses because they are the ones that matter most!

You may have heard about cloud computing, but what is it and where did it come from? If you’re a Voalte user, you are already using the cloud. Congratulations, you’re on the cutting edge of technology! 

Cloud computing got its name from engineers' practice of drawing networks as clouds on whiteboards. Drawing a cloud is easier than drawing a bunch boxes and lines for the connections between the client and server. Over time it also became an easier way to talk about server computers too.

The term is used to describe various ways of sending data across a network from one computer (like your iPhone) to another (like the Voalte server). The server then processes your data for you. In this case, it’s the Voalte cloud! Think of it as an assistant doing your bidding. Or think about it like an iceberg. The software running on the iPhone or on the desktop is the tip, but underneath there’s big chunk of software in the network doing its job. That software is running on the server computer.

When you send a message on your Voalte phone, despite what you might think, you’re not sending it directly to your co-worker. Your message goes through the hospital’s WiFi network to a computer called a server. This is a computer in an equipment rack somewhere in your hospital’s IT department. The software on that computer then looks at your text, figures out if your co-worker is logged in and can be reached on WiFi, then relays that text. Otherwise it waits until it can reach your co-worker and sends that message later.

As a Voalte engineer, my co-workers and I create features by writing code on the server, on the iPhone, and on the desktop clients. That software has to communicate across the network. We also define the network protocol that our software uses to talk across that network.

When we find problems, we have to figure out if the problem is on the iPhone, desktop, or the server. Or, maybe there’s a network communication problem in the middle? We don’t like WiFi problems any more than you do!

Writing networked software can be challenging, but it’s also rewarding. I enjoy writing our Voalte software and seeing it used for an important purpose: taking care of patients.