8. August 2012 19:42
Voalte does “Service” with more care and attention than anyone else in the business, and at the end of the day, our service component is what makes all the difference when it comes to the implementation, adoption, and success of the Voalte solution.
If you ever start to wonder how we do it, all you have to do is look at our people. Our customer focus extends from our Voalte BFFs to our Engineers. It is completely ingrained in our culture, and it is what makes it a point of pride to earn your “Pink Pants”. We develop such a strong relationship with our customers that they cannot help getting involved too:
“I keep meaning to tell you that Belinda is awesome!! The staff loves her, the managers have even commented that she's great and she's been super to work with… How long until she gets some pink pants? :)” –Jen Lassonde, Senior Project Specialist, Massachusetts General Hospital
I’m a project manager at Voalte, which gives me the unique opportunity to take part in every customer interaction from the project kickoff to post-go-live support. A ton of details go into a full implementation, but there is one detail in particular that I believe is critical to our success, and that is training. Training is the first chance we get to make a lasting impression with our customers, the clinicians.
Our trainers have a tiny window, 60 minutes, to make sure that our clinicians are comfortable with the iPhone and the Voalte One application. They help staff who have never touched a smartphone before conquer their fears and discover how they can benefit from this amazing technology. It takes a unique gift to adapt to different environments and people while maintaining the same exceptional level of service. For that reason, these final quotes go out to our team of talented Voalte Trainers:
“Amy has done a fantastic job. She is a wonderful facilitator and is able to manage large classes with ease. She has provided staff with one-on-one help after class to those who need a little extra practice. The class content is exactly what our staff needs.” –Clinical Educator, Lurie Children’s Hospital
“Great class, GiGi!!!” –RN, Cedars-Sinai Medical Center
“I just want to recognize Amy Demski for doing an phenomenal job these past 2 weeks with training. Amy has trained over 1,000 users in 12 days. She has accommodated large class sizes and extra impromptu sessions while providing a high quality education.” –Arnold Butiu, Manager of Clinical Applications, Lurie Children’s Hospital.