It All Begins With the Customer Experience
Voalté has built a culture intent on creating a compelling customer experience--one of honesty, integrity, and doing the right thing. This culture is built around three key principles:
- We believe our customers deserve better. This is communicated in everything we do as a Company; from the way we design our product, to the way we support and maintain it.
- We create an emotional connection to our brand by empowering end-users to do their job better and finding ways to continually improve it.
- We seek to do the right thing. We assume our solution will be used on our loved ones.
Voalté's high quality, highly specialized approach ensures someone is always with you at every step of the way. Our turnkey solution includes the following:
- Project Design and Scoping - A dedicated engineer will survey your facility to ensure the necessary infrastructure exists to support the Voalté solution. We refuse to install in a location where our product cannot be used effectively.
- Installation and Go-Live Support - An expert will be on-site to customize, install, and certify that the solution is installed and working properly. Learn More
- System Administration Training - Our expert will also provide thorough training on the full functionality of the product to system administrators to ensure you can fully take advantage of all of Voalté One's innovative features.
- End User/Clinical Training - Our extensive end-user training includes live support from an on-site clinical trainer, as well as access to online videos, tutorials, and demos to help prepare.
- Weekly Onsite Presence – A dedicated expert will visit each unit in the hospital weekly to provide support and ensure the solution is running optimally.
- 24/7 Maintenance and Support - A communication company should be easily accessible, which is why we offer 24-hour phone, email, and live chat. End-users can provide feedback, chat via text with our staff, and even call and receive support, directly from the mobile device itself.Learn More