Support

Voalté’s combination of traditional and innovative support services means that every single user literally has 24/7 access to the entire Voalté team. Users can chat live with our staff (over text or phone) directly from the device to receive instant help, and can even send immediate feedback from every single mobile device.

Our support services system has been built with ease of use in mind, meaning System Administrators can easily manage the entire solution with little overhead and minimal effort. Voalté works closely with the hospital’s Support team to ensure that the solution is running optimally all day every day. In addition, your hospital will receive a dedicated staff member that will visit each unit weekly to ensure the highest levels of quality in performance and reliability. This highly personalized approach, unmatched in the industry, showcases our commitment to delivering a compelling and truly memorable user experience.

Voalté’s advanced remote monitoring software allows us to proactively identify and address issues before they affect performance. All hardware systems and software processes are monitored 24/7 to provide the highest levels of dependability.