As mobile communication platforms become a powerful conduit for care team collaboration at health systems throughout the country, we’re seeing executive and clinical leaders get more involved in developing strategies to make the most of these solutions. I recently published an article in Patient Safety & Quality Healthcare that details five keys to a successful strategy. Here’s a summary:
- Interdisciplinary workgroups or committees provide strategic direction and oversight. Leading hospitals form cross-functional groups to head their strategic smartphone initiatives, bringing in the expertise of the CMO, CMIO, CNOs and other executives for a full spectrum of perspectives.
- Clinical workflows determine smartphone practices and functionality. By working closely with clinicians, hospitals can understand how smartphones intersect with and affect workflows, providing opportunities to share data and expedite better care.
- Patient-centric care directories help standardize system-wide communication. When smartphone directories are standardized across units, departments and facilities, clinicians and staff can minimize miscommunication that leads to errors.
- Strategic initiatives leverage technology integration to improve patient safety. By integrating smartphones with data from the EHR, biomedical devices and pharmacies, for example, hospitals are focusing on reducing patient harm and meeting patient safety goals.
- Physicians are gradually becoming part of a unified mobile communication network. Our customers find that smartphone platforms linked to physician on-call scheduling reduce the frustrations of bedside nurses trying to find physicians.
See the full article in PSQH to learn more about the important role healthcare executives play in ensuring your health system creates a mobile strategy that supports timely, appropriate care.
Angela Kauffman is Manager of Product Marketing and Partnerships at Voalte.