Last week’s American Nurses Association Quality Conference opened with a warm and inspiring welcome from Karen A. Daley, PhD, MPH, RN, FAAN, President of the ANA, followed by a wonderful presentation from Dr. Lucian Leape, a pioneer in the field of patient safety. Dr. Leape shared his insights and facts related to healthcare work environments. His ability to illuminate a culture of respect and care for patients and one another was moving. Dr. Leape reminded us of the impact nurses, physicians and staff working together have on the lives of the people we serve.
Incorporating the work of Daniel Pink’s book, Drive, and the three intrinsic motivators of autonomy, self-mastery and purpose, Dr. Leape reminded us of the interdependence that exists in healthcare today. He asked us to reflect on the work of Rosabeth Moss Kanter and her famous insight, to think outside the box, one must first know what is in the box, then start to “think outside the building.” We can continue to make a difference through culture and practice, and make healthcare safe in all areas of care delivery.
I participated in a session on the Comprehensive Unit-based Safety Program (CUSP) from the Agency for Healthcare Research and Quality (AHRQ), which provided a good reminder of the impact a few people can have on safety and quality. Cultural leadership paints the picture of a better healthcare future, staff engagement, and even small acts of creative transgressions and the use of ethnography to continue to shape our healthcare delivery system. It was curious to hear Christine Goeshel, ScD, MPA, MPS, RN, FAAN, assert that creative transgressions are healthy and worthy of recognition, because these are the people who will push disruptive innovation to the forefront.
The plenary session with the amazingly talented Patricia Brennan, PhD, RN, gave a profound view of the work she and her colleagues have done to improve care delivery with the use of technology. She put forth the idea that we must harness the power of technology as a building block to quality of care, and eloquently distinguished point-of-health from point-of-care. She shared powerful stories about the use of tablets and smartphones to connect the healthcare team and overall care. I was reminded again that we have smart patients who will continue to challenge us and make us a stronger, healthcare-conscious nation.
It was wonderful speaking with Nancee Hofmeister, RN, MSN, NE-BC, Chief Nursing Officer of Evergreen Health in Kirkland, Washington. I enjoyed hearing about her journey from Magnet Coordinator to Epic Coordinator to CNO, and her genuine passion for patient care, staff engagement and the pursuit of education. Between sessions, I had a chance to speak with Gerri Lamb, PhD, RN, FAAN, of Arizona State University College of Nursing, and I was moved by her passion, warmth and strong desire to share her work on interprofessional communication with the healthcare community. Her book, Care Coordination: The Game Changer, is a reminder of her passion to continue to educate all of us on excellence in care coordination. She is a role model for all of us, and I will continue to follow Dr. Lamb and look forward to her future teachings.
The poster presentations were stunning, and hearing nurses share their incredible quality outcomes was humbling. They found excellent ways to incorporate technology to improve patient and family engagement and communication. We even discussed the revolutionary idea of using smartphones for families to communicate with caregivers and improve the experience for loved ones waiting and wondering about their family members.
Nurses who stopped by the Voalte booth had a chance to share their journey with electronic medical records (EMR), and discuss their Mobile Communication Strategy. We met with Quality Nurses, Bedside Nurses, Nursing Educators, ED Directors, Perioperative Leaders, Wound Care Nurses, CNOs, and many more nurses who are leading care delivery changes. Their smiling faces and strong sense of leading care at the bedside were remarkable.
If you were at the ANA Quality Conference in Phoenix, please post a comment with your thoughts. I’d love to hear from you!