Nearly every decision we make and every action we take involves some inherent risk. In healthcare, where the stakes are so high, it’s important to alleviate those risks as much as possible. Here are a few ways a solid communication platform can help:
Patient safety – The Joint Commission cites communication as one of the most frequent root causes of sentinel events. When put in the context of patient safety, a communication platform becomes an opportunity to not only connect caregivers but also to alleviate the risks that come with poor communication. Simple, quick communication between all members of the care team frees up time for high-quality patient care. And quick alerts delivered directly to the appropriate nurse ensure that patients get the attention they need, as soon as they need it.
HIPAA compliance – If your staff is using unsecured SMS texting to communicate about patient care, your patients’ protected health information – and your hospital – is at risk. Federal fines for noncompliance are based on the level of negligence and the frequency of the incidents, but range from $100 to $50,000 per violation, up to $1.5 million. A healthcare communication platform that supports a BYOD solution with mobile device management and encryption keeps physicians, administrators and others in the loop, while keeping patient information secure.
System integration – In addition to offering multiple ways for care teams to connect, a communication platform should create seamless integrations with other hospital systems for reliable delivery of alarms and alerts. Nurse calls and physiological monitor alarms routed through middleware go directly to the appropriate nurse’s smartphone for the quickest possible response. Going forward, hospitals will be able to pull data from various sources to notify caregivers about early warning signs of potentially risky conditions, such as sepsis.
A proven solution – When choosing a communication platform, consider past success to determine future results. Also consider independent research from firms such as KLAS, which named Voalte the 2017 Category Leader in the 2017 Best in KLAS report for the secure Communications Platform market. Simple texting solutions and legacy badges can’t fully mitigate the risks as effectively as a comprehensive platform.
For more information, see the white paper, “3 keys to a successful healthcare communication platform.” While risk may be a part of life, a solid platform can help alleviate some of the most common communication risks.
Naila Maroon is Marketing Communications Director at Voalte.