Consolidation is reshaping the healthcare industry. Just as business models need to change to accommodate multiple hospitals under one system, information technology models need to change as well.
That’s easier said than done, because it can be a huge challenge to meld numerous technologies into one cohesive IT operation. Acquisitions and partnerships bring together different electronic medical records (EMRs), various telecom and phone systems, and a number of alarm and alert middleware solutions, with no clear plan for ensuring they integrate well.
We developed Voalte Platform with these large, heterogeneous environments in mind. We understand that a scalable solution must do more than accommodate growing numbers of end users across the enterprise. It also has to bridge the unique cross-hospital communication needs of today’s complex health systems.
The numerous alarm sources in each hospital provide a case in point. When we talk about Voalte Platform integrating with alarm middleware to filter notifications and send them to the appropriate caregiver’s smartphone, we are not only talking about one vendor’s middleware or particular types of alarms and alerts. We approach alarm and alert management in as flexible a manner as possible, so large health systems that have middleware solutions from both Connexall and Philips (formerly Emergin), for example, can still integrate with Voalte Platform in spite of those disparate systems.
The same is true for EMR integrations. A health system might use different vendors’ EMRs at different hospitals, at inpatient and outpatient facilities, or at adult and pediatric hospitals. Some of our customers even use a different EMR for various departments within the same hospital. In these diverse environments, Voalte Platform can run in a shared data center to serve as a bridge between the EMRs as well as connect multiple hospitals across the health system.
For more than nine years, Voalte has deployed large-scale communication solutions at more institutions than any other company. We’ve learned how to succeed in the complex healthcare ecosystem by bridging disparate systems with a communication platform that connects caregivers today and provides the openness necessary for future technology collaboration, growth and interoperability.
Philip Fibiger is Vice President of Engineering at Voalte.