Since the beginning, Voalte has been committed to creating not only powerful communication solutions but also an amazing customer experience. That’s why we were pleased to be recognized in the latest KLAS report, Decision Insights: Secure Communication 2018, for excellent customer retention and customer satisfaction.
KLAS says this report – a combination of performance feedback from current customers and purchasing decision insights from 100 unique organizations – is intended to help healthcare organizations differentiate simple secure texting solutions from broad communication platforms that streamline communication organization-wide. The report was filled with quotes from healthcare organizations explaining why they chose Voalte Platform, but this one gets to the heart of why our comprehensive communication platform is so powerful for our customers:
“We had a whole list of things we were looking for, but at the heart of it, we wanted a clinical communication platform that would work for everybody, including clinicians, nurses, doctors, hospitality staff, and materials service folks.”
KLAS conducted interviews before we officially announced the availability of Voalte Insight, our new, world-class analytics solution. With Voalte Insight, hospitals will be even happier with their choice of Voalte Platform because now they can see at a glance how nurses, doctors, support staff and others are communicating, and can pinpoint statistics and trends that will help them make the most of their communication solutions.
UCSF Health is one of the first healthcare organizations using Voalte Insight. Kevin Spolini, MSN, RN, Informatics Director for Clinical Integrated Applications, explains the impact of having easier access to their communication data:
“When a nurse comes to me and says, ‘This phone is going off too much and is distracting me,’ I previously would spend weeks pulling data and analyzing the situation. Now, with the power of Voalte Insight, in a matter of minutes I can see how many times that user’s device is receiving notifications and what the contributing factors are. From there, I can fine tune the alerts she is receiving, which improves her overall experience with Voalte Platform. I plan on taking this same approach to be proactive in minimizing alert fatigue by targeting my efforts on the units I know have it the worst.”
The UCSF Health team is also using Voalte Insight to measure how new users on a pilot unit are communicating compared to long-time Voalte Platform users, and to test how alerts are being routed to Voalte smartphones. We can’t wait to hear all the unique ways Voalte Insight contributes to improvements in clinical workflows and fosters an amazing experience for our customers.
Trey Lauderdale is Founder and CEO of Voalte.