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      • Bot calling to user. Smiling customer service robot. Vector illustration.TUG robot alerts are the remedy for missed medication deliveries at UConn Health.December 3, 2019
      • VUE19 Kevin SpoliniVoalte Alerts with Waveforms Reduce Telemetry Tech Call Time by 82%.November 15, 2019
      • VUE19 David Briden & Ben BurnsUsing Voalte Insight to pinpoint and reduce unnecessary text messages.November 15, 2019
      • VUE19 Chris KirwanHow Massachusetts General overcame language barriers by replacing interpreters’ pagers with smartphones.November 14, 2019
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    • Voalte Platform
      • Voalte Platform Overview
        A solid foundation for communication that scales along with your healthcare enterprise. Learn more.
      • collaboration-tiny1Collaboration Solutions
        Streamline communication between caregivers inside and outside the hospital.
        • Voalte Platform
        • Voalte One
        • Voalte Me
        • Voalte Messenger
      • management-tinyManagement Solutions
        Manage smartphones and applications from any location, any time, anywhere.
        • Voalte Admin
        • Voalte Connect
      • analytics-tinyAnalytics Solutions
        Gain insight into the use of communication systems, clinical workflows and audit data.
        • Voalte Insight
        • Voalte Reporting Database
      • integration-tinyIntegration Solutions
        Tie together multiple systems for interoperability today and into the future.
        • Alert Integration Gateway
        • Voalte APIs and SDKs
    • Services & Support
      • Support Overview
        Our experts stick with you through every step of your communication upgrade. Learn more.
      • clinical-support1-150×150Clinical Workflow Solutions
        Our clinical team helps optimize caregiver communication with effective workflow changes.

        Learn more.
      • professional-services1-150×150Professional Services
        We support our customers from clinical workflow assessment through up-to-the-minute troubleshooting.

        Learn more.
      • maintenance-support1-150×150Maintenance & Support
        Our 24/7 remote monitoring and support ensures your systems are always up and running smoothly.

        Learn more.
    • Resources
      • Resources Overview
        Rely on solid statistics, real-world examples, and the latest research to inform your important decisions. Learn more.
      • case-studies-150×150Case Studies
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      • Latest Posts
        The Voalte blog is the best place for industry news and thought leader reviews. See all posts.
        • Bot calling to user. Smiling customer service robot. Vector illustration.TUG robot alerts are the remedy for missed medication deliveries at UConn Health.December 3, 2019
        • VUE19 Kevin SpoliniVoalte Alerts with Waveforms Reduce Telemetry Tech Call Time by 82%.November 15, 2019
        • VUE19 David Briden & Ben BurnsUsing Voalte Insight to pinpoint and reduce unnecessary text messages.November 15, 2019
        • VUE19 Chris KirwanHow Massachusetts General overcame language barriers by replacing interpreters’ pagers with smartphones.November 14, 2019
    • About Us
      • about-us-150×150Our Company
        We reimagine healthcare communication to bridge the gap between technology and care.

        Learn more.
      • careers-150×150Careers
        Join a team that's dedicated to improving healthcare communication.

        Find your dream job.
      • press-150×150Press & News
        Stay in the know about company news and industry-related events.

        Voalte in the news.
      • calendarEvents
        See Voalte in action at any one of these upcoming events!


        Upcoming Voalte events.
      • customers-150×150Customers
        Voalte has attracted the most innovative healthcare providers in the country.

        See our customers.

Internal care coordination is named a top patient safety issue.

April 3, 2018Steve Johnson

Every year ECRI Institute, a nonprofit organization dedicated to improving patient care, releases its Top 10 Patient Safety Concerns. The 2018 list is out, and while it may be no surprise that diagnostic errors and opioid safety top this year’s concerns, it’s telling that internal care coordination is number three on the list.

Clinical communication and collaboration solutions such as Voalte Platform are fast becoming a top priority because of the impact they have on care coordination, as well as patient care and safety. Using Voalte smartphones, caregivers have access to an up-to-the-minute directory that connects to the appropriate person with just one tap. They also receive immediate alerts from nurse call and physiologic monitors so they can respond promptly to patient needs.

Another way Voalte customers are improving internal care coordination is by sending critical lab values straight to the nurse at the bedside. By integrating with the electronic medical record, Voalte Platform ensures the nurse receives this vital information in seconds, and that he or she can reach out to the physician just as quickly. Before these integrations, the lab had to place a call to the Unit Secretary, who would try to locate the nurse. After the nurse received the message and reviewed the lab results, he or she would try to reach the physician, starting a game of phone tag. This whole process could easily take 15 or 30 minutes, versus the mere seconds involved with the smartphone workflow. That time is crucial for conditions such as sepsis, where the faster the care team responds, the better the patient’s chance of a successful outcome.

Our customers have found that quick communication and coordination is vital to reducing delays that affect patient safety. Recently, Nikki Harvey, MSN, RN, Cardiovascular Clinical Nurse Specialist at University of Kansas Health System, wrote an article in Becker’s Hospital Review. She said, “The University of Kansas Health converted to our smartphone system because we knew that better, more information-rich communications would improve patient safety and the quality of care.” Read the article to learn how the health system also used Voalte Platform to help address alarm overload and fatigue, ultimately reducing non-actionable alarms on one unit by 30 percent.

As the University of Kansas Health and other health systems are finding, using Voalte Platform in conjunction with alarm middleware increases the speed with which they respond to patients. Messages are sent to the right person quickly, and if that person is unable to respond, it escalates automatically to the next person. As the ERCI Institute points out, “Patient safety is a top priority for every healthcare organization, but knowing where to direct patient safety initiatives can be a daunting task.” If your organization is looking for ways to improve patient safety, feel free to reach out to me to discuss the ways Voalte Platform impacts internal care coordination.

Steve Johnson is Area Sales Manager at Voalte.

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Latest Posts

  • TUG robot alerts are the remedy for missed medication deliveries at UConn Health.
  • Voalte Alerts with Waveforms Reduce Telemetry Tech Call Time by 82%.
  • Using Voalte Insight to pinpoint and reduce unnecessary text messages.
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  • TUG robot alerts are the remedy for missed medication deliveries at UConn Health.
  • Voalte Alerts with Waveforms Reduce Telemetry Tech Call Time by 82%.
  • Using Voalte Insight to pinpoint and reduce unnecessary text messages.
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