A big part of last week’s VUE15, the Voalte user experience conference, involved our customers sharing ideas. From long-time Voalte users to brand-new customer hospitals, we heard about unique communication challenges, innovative uses of smartphone technology, and lessons learned along the way.
Massachusetts General Hospital has been a Voalte customer since 2011. Last week at VUE15, the hospital that recently ranked number-one in the country for quality of care by U.S. News and World Report, reported these stats:
- 1,214 Voalte smartphones in use
- 5,990 Voalte users
- 51 units and departments using Voalte smartphones
George Reardon, Director of Clinical Support Services, and Jennifer Lassonde, Sr. Project Specialist at Mass General, showed how analyzing communication from “the patient out” helps improve care. Putting a new communication device into caregivers’ hands isn’t enough, they said. To realize the benefits of a mobile communication solution, Massachusetts General Hospital focused on process improvement before moving ahead with new technology.
“It is all about the process,” Jennifer said. “New technology is necessary, but not sufficient. A strong partnership from the start between IS, department leadership and Voalte is essential, and a constant focus on improving the process is the key driver. Change isn’t easy, but if we collectively hit the mark on these things, the likelihood of meaningful success is much greater.”
- Improved ease of communication.
- Ability to close the loop with real two-way, discrete communication.
- Faster triaging of messages than with paging/cell phone calls.
- A noticeably quieter environment with less overhead paging.
- Increased responsiveness to patients.
- (And, my favorite) Staff love it!