My name is Alex Brown and I love reading through release notes, beta testing new software and anxiously watching new product announcements (Dreamforce, AppleKeynotes, etc.). Basically I’m addicted to new features.
I’m in charge of scoping and implementing the IT systems that help Voalte employees work smarter, not harder. Many of our IT vendors are using Agile based development (So are we!), leading to a constant flow of new features. To me new features = new workflows.
For example, this past spring Box.com (our Document Management and Collaboration System) revamped their file comment system to be similar to a facebook-esque newsfeed, including all the relevant history of a file as well as tasks, comments, and revisions. This new feature allowed us to revamp our Travel Authorization Workflow, our Deployment Template Workflow, and our Marketing Collateral Workflow. My challenge is making sure our workflows are the best they can be, utilizing the new available features.
In the world of Voalte a great example of where new features = new workflows is in our Voalte One 2.0 Release. With the introduction of Read Receipts caregivers no longer have to constantly ping colleagues as to whether or not they read a certain message (i.e. “Can I get ice in Room 205?”). Instead, they can check for a read receipt and if the other party doesn’t read a message in time they can transfer the request to someone else. The challenge for hospitals is having people who re-evaluate workflows actually take into account all the new features available to them.
Who on your staff turns new features into new workflows?