The Institute for Rehabilitation and Research (TIRR), part of Memorial Hermann Health System in Houston, recently replaced an outdated communication system with Voalte smartphones. You may have seen TIRR in the news a couple years ago as the facility where Arizona Congresswoman Gabrielle Giffords recuperated after being shot by an assailant. Known worldwide for excellence in the research and treatment of traumatic brain injury, stroke, spinal cord injury and other neurological disorders, caregivers at the hospital were still relying on pagers, landlines and overhead paging to track down people and information.
With nine acute care hospitals, a children’s hospital and a women’s hospital in addition to the rehab facility, Memorial Hermann is committed to upgrading communication across the entire health system. Working with Chief Information Officer David Bradshaw, we developed a pilot program at TIRR to replace pagers, landlines and overhead paging with 70 Voalte smartphones. By testing a relatively small pilot with nurses in one facility, Memorial Hermann laid the groundwork for further expansion system-wide. Using a phased approach, we can learn what works well at one facility, and rely on that knowledge to roll out a smartphone communication platform at the other hospitals.
A large healthcare system presents a challenging environment for implementing any new technology. Part of the Voalte value proposition is that we take the time to do a thorough assessment of our customers’ existing Wi-Fi, PBX, middleware and other systems to be sure we can integrate seamlessly, one step at a time. (See our case study, “Quiet, Efficient Text Messages Replace Landlines and Overhead Paging.”)
Memorial Hermann is a great example of how a large health system can successfully integrate new technology into its core infrastructure using a phased approach. I appreciate their trust in Voalte, and look forward to working with this healthcare industry leader as a development partner in the future. Every day, more than 30,000 caregivers at 34 hospitals around the country are using Voalte smartphones. All of us here at Voalte are thankful for your belief in the power of our communication alternative, and grateful to play a part in transforming healthcare technology in a way that benefits caregivers and patients. Happy Thanksgiving!