Walk into any Emergency Department in the country, and you’ll likely see a Registration desk, people sitting in a waiting room, and caregivers quickly moving in and out of the area, responding to patients as efficiently as possible. Patients might arrive for quick treatment of a bee sting or laceration, or be transported by ambulance for a major event such as trauma, stroke or acute myocardial infarction. If there is one area of every hospital that can benefit most from efficient communication and seamless care collaboration, it’s in the carefully choreographed chaos of the ED.
As I visit our customer hospitals throughout the country, it’s gratifying to see Voalte smartphones enabling the best care at the point of care. While some hospitals are just getting started with efficient communication, others are already implementing the more advanced features of a comprehensive Mobile Communication Strategy. That not only means texting, phone calls, and receiving alerts, but also improving nurse call response time, responding to physiologic alarms and tying in with the electronic medical record. When all of these components come together, your mobile platform becomes a game-changer.
Take the ED as an example. Imagine caregivers and support staff communicating quickly and effectively, responding to each other’s needs and requests without running around looking for someone or yelling down the hall. Envision physicians receiving seamless support from the Pharmacy, Radiology and Labs, so they can treat, admit or discharge patients quickly and efficiently. Think of the time saved when a nurse sends a text to a Radiologist requesting a chest X-ray and receives an immediate response.
When caregivers are holding a tool in their hands that helps them do all this, communication stops being chaotic and starts flowing like a symphony. The hard-working professionals in the ED are able to do their incredible work more efficiently. That is the true impact of a Mobile Communication Strategy. And that’s what I’m most excited about when I visit hospitals as they start to experience the benefits of Voalte technology.
To learn more about planning a Mobile Communication Strategy for your ED and throughout your hospital, join me tomorrow for a webinar on “Getting smartphone savvy.” Sally Gallot-Reeves, MSM, CPM, CCM, RN, Healthcare Project Director of Frisbie Memorial Hospital, will share how this New Hampshire hospital analyzed, implemented and evaluated an innovative smartphone solution to help nurses respond more quickly to patient needs. Register today!
Candace Smith, MPA, RN, NEA-BC, is Chief Nursing Officer of Voalte.