When nursing teams started using Voalte One™ in our customer hospitals, it was gratifying to see an immediate improvement in staff communication and nurse response time to patients. Now that doctors are using Voalte Me™, our latest smartphone solution, we’re hearing about potential improvements on an even larger scale.
We knew it would be a huge benefit for doctors to use their personal smartphones to exchange secure text messages with the entire care team. What we didn’t fully anticipate was the potential for Voalte smartphones to impact Key Quality Measures.
Take heart attack as an example of a care scenario that’s significantly impacted by seamless communication. I’m not a doctor, but as I understand it, STEMI (ST segment elevation myocardial infarction) is a deadly type of heart attack caused by prolonged blockage of blood supply in the heart. It requires a quick response from all members of the medical team, from emergency first responders in the community to interventional cardiologists, nurses and support staff in the hospital.
Imagine this dispersed care team preparing for the Emergency Department arrival of a heart attack patient using traditional pagers, overhead paging and call-back loops. Now imagine the time you could save using secure texting, including group messages, to put in place the team and equipment necessary for a quick response.
The national benchmark for time between arrival and treatment for heart attack patients (sometimes called “door-to-balloon” or D2B) is 90 minutes or less. When top-performing hospitals meet or exceed that benchmark, they improve their patients’ chances of making a full recovery, and improve their ability to meet strategic and financial goals.
Texting with Voalte smartphones also might impact stroke response programs, sepsis protocols and other workflow procedures. To help customers manage these changes, our Clinical department is ramping up. We’re hiring top professionals familiar with the challenging hospital environment. We’re creating new services to bring traditional procedures in line with today’s mobile communication technologies. And we’re focusing on the Key Quality Measures that are so important to patient care, staff performance and strategic hospital initiatives.
Take a look at our Customer Brief on Sarasota Memorial here in Florida. Some of the ways they are using Voalte Me to bring doctors, nurses and administrators together may surprise you. How is your hospital working on improving Key Quality Measures? Please leave a comment below to join the conversation.