If I’ve learned one thing in my 32-year career in health IT, it’s to listen to the customer. At Voalte, we’ve spent the past eight years partnering with nurses, physicians, therapists, pharmacists and other hospital staff to learn how we can evolve our communication solutions to help them continue to provide the best possible patient care.
That’s why it’s so rewarding to see today’s KLAS report on secure communication, which cites interviews with hundreds of customers from 17 secure messaging vendors and finds that “Voalte is the platform vendor with the most significant impact on care team communication and coordination.”
This is truly an honor, given how respected the KLAS firm is across the healthcare industry. Working with healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews.
Platform vs standard.
Today’s report, Secure Communication 2016, found the healthcare communication market is split between “platform” vendors that offer advanced, enterprise-wide communication, and “standard” vendors that offer secure texting only. Voalte was rated the top platform vendor for care team communication, with KLAS stating, “Voalte customers report that the system is used by a wide variety of users, and almost all customers say the solution is deployed across the entire enterprise.”
In contrast, standard vendors offer simple messaging only. Their solutions lack multiple functions, don’t interface with other systems, and don’t offer strong message-escalation rules. For Voalte customers, these standard texting solutions don’t solve the challenges of collaborating among care teams inside and outside the hospital, nor do they integrate with the systems caregivers rely on to respond quickly and efficiently to their patients.
One Voalte customer, an IT Manager, says in the report, “We can receive data from all of our systems even though the areas are very different from each other. The interfaces work the same in every area.”
We know our customers want their care teams inside and outside the hospital to have the ability to access and exchange information securely. They also want communication solutions that integrate with existing systems such as nurse call, physiological monitors and alarm middleware. We built Voalte Platform as a direct result of this customer input.
For large, multi-site health systems such as Ascension, Avera Health, Novant Health, UConn Health and others, a basic solution simply won’t meet their needs. That’s why these customers are rolling out Voalte Platform at multiple facilities across state lines for an enterprise approach that aligns with their strategic goals.
A maturing mHealth market.
Of course we’re pleased with the results of the KLAS report, but more important is that this report shows the healthcare industry is recognizing the vital role a communication platform plays in connecting today’s healthcare enterprise. If you opt for a stop-gap, secure-texting-only solution, you won’t have the seamless system you need to connect caregivers to each other, tie in alarms and alerts from patients, and provide efficient connections between nurses and physicians. In short, you’re really missing the boat.
Voalte Platform can position your healthcare organization to integrate the communication functions that will be increasingly important in the future, such as:
- Receiving alarm and alert notifications
- Integrating with the electronic health record
- Sending and receiving instructions and orders
- Analyzing data and generating reports
As the KLAS report indicates, healthcare communication platforms must include strong interfaces, robust functionality, and an ability to meet the needs of a variety of healthcare end users to ensure a positive impact on care team communication. Voalte Platform does all that and more.
The report, Secure Communication 2016, is available on the KLAS website.
Sean Friel is Sr. VP of Sales and Marketing at Voalte.