For those that didn’t read my first blog, I wrote about my transition into healthcare and the anticipation of my first sales trip. In the last month, I have had the opportunity to visit ten hospitals/health systems of different shapes, sizes, and locations. I have met many diverse individuals in various hospital positions. It’s been an eye opening experience to say the least.
To quote our Chief Experience Officer (CEO) Oscar Callejas, “Once you’ve seen one hospital unit, you’ve seen just that…one unit, in one hospital.” To elaborate on this quote, no two hospital units are alike. Hospital units are just as unique as each person is. Sure, there are similar underlying needs for efficient communication, but how those needs are met is where the differences lie.
Take the Emergency Department for example. I think we have all watched episodes of Grey’s Anatomy on TV. The portrayal of craziness and pandemonium in the ER is not far from real life. I visited small, medium, and large sized ER’s. I saw some that were similar in bed/room size but drastically different in footprint size and layout. What this translates to is that different communication barriers are unique to each hospital’s Emergency Department. Installed communications and other technologies also create unique workflows.
However, what they fail to show on TV is how important communication becomes with other areas of the hospital. Patient flow from the Emergency Department becomes critical because hospitals do not want to divert patients to other hospitals simply because they cannot move patients through fast enough. Transporting patients through the hospital is harder than it sounds. Patients need to be transported to departments such as radiology, surgery, and other departments as quickly as possible.
The Emergency Department is just one area I will mention. Technological differences play an important role. Similar units, even inside the same hospital, might have different systems. Therefore, the communication roadblocks become unique, as well as those workflows.
To summarize my travels and experiences, hospital communication problems cannot be solved with a universal approach. Similarly, technology can aid, but will not fix the problems by itself. The uniqueness of every hospital unit creates a challenge and I encourage you to share those challenges with us so that we can find ways to help.