When we launched Voalte Platform in October 2015, Trey Lauderdale made this bold statement: “For hospitals and healthcare systems looking to invest in a communication platform that will offer strategic integrations and a solid investment in the future, there is no other option than Voalte Platform.”
At that time, our Engineering team had spent years creating a solution that was brand-new to the healthcare industry: a modern software platform that delivers all the communication features the clinical staff would need, plus a deployment model the IT team could implement and scale successfully. This huge undertaking involved a major investment of time and resources for design, development and testing.
Today, it’s gratifying to see our investment in Voalte Platform paying off in the form of positive results for our customers and their patients. Large health systems such as Avera Health and Novant Health have successfully deployed Voalte Platform at multiple facilities, and both are in the process of standardizing communication across several states and thousands of patient beds. Cedars-Sinai has 5,000 end users up and running on Voalte smartphones, while UCSF Medical Center has deployed Voalte Platform at its three Mission Bay hospitals, and is now expanding to other Bay Area locations.
When we designed the powerful features in Voalte Platform, we were envisioning the needs of these complex, multi-site systems. The most notable of those features is our dynamic Directory. When you have thousands of people working at a huge health system spread across multiple geographic locations, it can be extremely difficult to find the right person quickly. The Voalte Platform Directory eases that process with a unified listing of all staff, searchable by name, role, unit or department. The Directory updates on the fly as caregivers change shifts, take on different roles, or form new response teams. Everyone can see at a glance who is available, busy or offline at any moment, which saves time and avoids frustration when requesting help with a patient.
While we were creating a comprehensive solution that scales for enterprise-wide deployments, other healthcare communication companies were churning out simple texting apps that are suited only to connecting small groups of physicians or a team of nurses on a particular unit. As deployment numbers grow, hospitals find that these basic texting solutions fall far short of their needs. That was reflected in the recent Best in KLAS: Software & Services report, which named Voalte 2017 Category Leader for Secure Communications Platform. You could say that scalability is our “secret sauce,” because it differentiates us from the rest of the market.
We have also made an enormous investment in qualifying enterprise devices, validating both hardware and software for voice performance over wireless networks. Secure texting is an integral part of today’s clinical communication, but it isn’t enough to stick a dialer alongside a secure texting app. Caregivers need integrated solutions and validated performance. Our customers choose the Apple, Honeywell, Spectralink or Zebra device that suits them best, knowing that all have been validated for peak performance with Voalte Platform.
We introduced Voalte Platform in 2015 as a foundation to build on. Now that the foundation is solid, we are in the exciting position of releasing new, clinically relevant features multiple times a year, which will continue to improve outcomes for our customers and put more daylight between Voalte and our competitors. As healthcare executives consider how to upgrade aging communication systems, they need to consider scalability and the ability to meet future needs. Using those measures, as Trey said, “there is no other option than Voalte Platform.”
Philip Fibiger is VP of Engineering at Voalte.