Carl Josehart, CEO of TIRR Memorial Hermann, points out what all caregivers know: “Medical care is a very complex environment, and there’s no way that any one care provider can have 100 percent of the knowledge at his or her fingertips to take care of all patient needs.”
In other words, care collaboration is key, particularly at facilities such as TIRR Memorial Hermann. The 119-bed, non-profit rehabilitation hospital is located in Texas Medical Center in Houston, and was founded in 1959 to maximize independence for people affected by disabling injury or illness. Ranked one of the top rehabilitation hospitals by U.S. News & World Report, TIRR (The Institute for Rehabilitation and Research) is known worldwide for excellence in research and treatment for traumatic brain injury, stroke, spinal cord injury, amputations, multiple sclerosis, and other neurological diseases and disorders.
Streamlining care collaboration.
Caring for these special patients requires a special team. Physicians, nurses, therapists, social workers, case managers, pharmacists and many others make up the multidisciplinary treatment teams for each patient, depending on their unique needs. To streamline care collaboration and communication in this complex environment, TIRR Memorial Hermann relies on Voalte Platform.
We recently visited the hospital, and came away impressed by the state-of-the-art patient care environment, the passionate staff, and the strong commitment to improving every patient’s overall quality of life. In conjunction with a commitment to providing the best rehabilitative care, TIRR Memorial Hermann is leading the healthcare industry in using the best technology to connect its care teams with the people and information they need.
Keeping caregivers at the bedside.
“Voalte smartphones allow our caregivers to spend more time with patients,” according to Dr. P. Jacob Joseph, Medical Director of International Programs and Clinical Chief of Specialty Rehabilitation. “Physicians can either send them a secure message or call them directly without taking them away from the bedside. It has increased time and improved relationships between nursing staff and patients.”
Now that nurses, rehab therapists, patient care assistants and house supervisors are communicating with each other via Voalte smartphones, they have replaced most phone calls, call-backs and pages with quick, efficient and quiet text messages. As Dr. Joseph points out, physicians are also pleased with quick access to nurses. Rather than calling the nursing station and being put on hold, doctors save time by texting the appropriate nurse directly.
“Voalte has been a real facilitator to keeping our care team at the bedside and with our patients,” says Carl Josehart.
Watch our new video, Customer spotlight: TIRR Memorial Hermann, to see this impressive care team in action.
Matthew Kieffer is Regional Sales Director of Strategic Accounts at Voalte.