How many seconds, minutes, and hours does your staff spend struggling with inefficient communication every day? If you don’t know the answer, you’re not alone. It’s not easy to track every wasted minute in a hectic hospital environment, but one Voalte customer did just that, and the results are dramatic.
Sally Gallot-Reeves, Healthcare Project Director at Frisbie Memorial Hospital in New Hampshire, recently participated in a Voalte webinar and shared her secrets to a successful smartphone integration. As part of the process of switching over to Voalte smartphones, Sally and her staff studied how much time was spent on nurse-to-physician communication.
The hospital’s pre-mobile device study found total communication time via pagers and call-backs ranged from 6 minutes to 28 minutes. By comparison, the post-mobile device study found total communication time via text messages and phone calls ranged from 20 seconds to less than 5 minutes. That’s 82 percent less time spent communicating! Those minutes translate into hours, and those hours translate into dollars saved and improved patient outcomes.
In my four years at Voalte, I’ve often been asked to quantify the benefits of Voalte smartphones. It’s understandable: CIOs want real data to show the return they can expect on their investment.
While we know Voalte technology results in fewer message hand-offs, faster and more accurate staff connections, and improved closed-loop communication, it’s difficult to put a number on those benefits. Now, thanks to the IT staff at Frisbie Memorial Hospital, we have real data that clearly shows the positive impact of smartphones on staff communication.
If you’re looking for real-world improvements to your communication challenges, listen in to the “Getting smartphone savvy” webinar. Sally and Voalte CNO Candace Smith review solid data that show the positive effect of Voalte smartphones. Just imagine how the numbers can add up for your hospital.
Rich Peck is Director of Sales at Voalte.