At VUE16 this morning, Kevin Spolini, MSN, RN, Manager of Clinical Informatics, and Leigh Ann Ambrose, BSN, RN, PHN, CEN, Clinical Nurse 4 in Emergency Services at UCSF Medical Center, discussed how Voalte smartphones are used at the prestigious medical center. Their presentation was the first customer session to kick off the Voalte User Experience conference. It offered a unique comparison between one campus that does not yet use Voalte smartphones for clinical communication, and one that relies heavily on Voalte smartphones for secure text messaging and alert notifications.
Kevin and Leigh Ann compared the patient placement process, the efficiency of patient flow, and the time to second line medications for seizure patients. Leigh Ann has the benefit of working at two different UCSF Medical Center campuses, Parnassus and Mission Bay. Using the Hospital Supervisor role as an example, Leigh Ann compared three workflow processes at the two different facilities: an Emergency Department admission, notification of an EHR downtime, and notification of a staffer sick call. In each scenario, she detailed how Voalte smartphones save between 8 to 12 steps, often replacing 10 or more phone calls with one text message.
Leigh Ann concluded, “Workflow steps in Voalte compared to the non-Voalte workflow at Parnassus is a little bit mind-blowing for me. At the Parnassus campus without Voalte, I get lots of steps in on my FitBit, but it’s a lot less efficient for patient care.”
Even more significantly, those saved steps translate into greater benefits. Kevin and Leigh Ann detailed how Voalte smartphones free up caregivers from “busy work” and allow time for higher-order tasks, giving them more time to spend on the unit floor, and more time for follow-up with patients, their families, and other staff members.
Kevin detailed a study of the time to second-line medications for seizure patients, aiming to meet the “5 minute to injury” guideline. Multidisciplinary groups worked together to find a solution, which ultimately involved assigning a Pharmacist who carries a backpack filled with the appropriate medications and equipment to get to the patient’s bedside rapidly. Kevin detailed the process of notifying the Pharmacist of a seizing patient from the push of a button, which sends a notification automatically to the smartphones of the appropriate team members for a staff assist.
Ultimately, Kevin said, “the new workflow process has saved time in getting the right people to the right place at the right time, and meeting the important 5-minute guideline required for the best patient care.”