It’s hard to believe it’s already been a year since the inaugural Voalte User Experience conference. Today, VUE16 is in full swing at the Hyatt Regency in Sarasota, Florida, where healthcare IT’s thought leaders have made the trip to share their ideas and the lessons they have learned, with the intention of leading the way for future healthcare communication initiatives.
Attendees gathered this morning for the conference’s opening keynote, which began with the video, “Patient Spotlight: Avery’s Story.” The video provided a real-life account of Amy Fresonke and the birth of her daughter, Avery, at only 29 weeks. The compelling story showed how caregivers in the Neonatal Intensive Care Unit at Sarasota Memorial Health Care System used Voalte smartphones to provide the high level of clinical communication needed to successfully meet the demands of a baby born prematurely.
After the emotional presentation, Amy appeared on stage to detail her appreciation for the efforts of her daughter’s care team. She then revealed to the audience that the experience was so meaningful that she became a member of the Voalte team as an Account Coordinator, helping healthcare organizations provide patients the same level of comfort she was given during one of the most stressful times of her life.
Trey Lauderdale, Founder and President
Amy then introduced Voalte Founder and President, Trey Lauderdale, who described how the potential to make a difference for patients like Amy and her daughter is what inspired Voalte eight years ago to reimagine healthcare communication.
“Since that time,” said Trey, “caregivers have used Voalte solutions to respond more quickly to patient needs, decrease wait times in the Emergency Room, create a healing environment with less overhead noise and spend more time at the bedside, caring for patients.”
He went on to talk about how these improvements not only reflect a move toward more efficient care team collaboration, but also point to the more significant impact effective communication can have on patient care, a point that is especially important as The Joint Commission consistently ranks communication in the top three most frequently identified root causes of sentinel events.
Trey then mentioned how last week a new KLAS report found that “Voalte is the platform vendor with the most significant impact on care team communication and coordination.” Saying that while this sort of validation from an organization like KLAS is wonderful, Trey expressed how Voalte values the feedback from its customers even more, which is the intended function of VUE16.
“Our commitment,” said Trey to the audience, “is to create opportunities for you to have as many conversations as possible, focusing on your individual organizations, not just the industry as a whole. We need as many of your perspectives as possible because a cookie-cutter approach does a disservice to you and, more importantly, to patients like Amy and her daughter Avery.”
Adam McMullin, Chairman and CEO
Trey then introduced Adam McMullin, new Voalte Chairman and Chief Executive Officer. Adam opened his portion of the keynote by saying, “Trey is a visionary and evangelist at Voalte and within our industry. Many of you are here not just because of our solutions, but because of Trey’s vision and the close, personal relationship you have with him. This is the same for me. I am inspired by his vision and how it is embodied within Voalte. “
He then described his excitement about teaming with Trey, and collaborating to take Voalte to the next level.
“Trey was a big part of my joining Voalte,” Adam said, “and I can honestly say that if Trey were not in the equation for our future, I wouldn’t be either.”
After providing a brief description of his rich professional background, Adam outlined what he sees as the company’s position within healthcare.
“Today, we provide instant communication and alerts for your care teams,” he said. “We will continue to ensure we lead in this space. We will add additional functionality, applications and partnerships that measurably help your organizations improve outcomes.”
Adam closed the keynote by stating the importance of the next wave of IT integration in healthcare is about clinical automation, or “hardwiring” the right things to happen at the right times automatically.
“Most other industries have already gone through this wave,” he said, “But while this change has occurred in some areas of healthcare, for the most part it has not. Our goal as an industry should be to hardwire as many processes as possible within our technologies. That way, caregivers can have the rapid and reliable information they need to treat their patients. They are best positioned to use their training and critical thinking skills versus trying to remember myriad tasks. If we work toward this goal, I am confident we will see tremendous improvements on many levels, not just on paper, but in the lives of our patients.”