Publication: Patient Safety & Quality Healthcare
Hospitals are embracing smartphones as a solution to minimize problems caused by communication failures, delays, and errors, which contribute to 50%–80% of the most serious and harmful patient events. One survey of nurse managers and IT decision-makers found that, within the next four years, 97% of nurses will use mobile devices at the bedside.
Most people recognize the importance of fast, efficient communication in improving patient care and safety. Yet many hospital leaders are unaware that integrated platforms for mobile clinical communication also can improve the patient experience. A survey of 600 IT decision-makers at healthcare organizations worldwide found that:
- 96% using smartphones, tablets, and other mobile devices saw an increase in patient experience scores
- Of those, 32% said their scores rose drastically