Publication: Becker’s Hospital Review
Until recently, caregivers at Avera McKennan Hospital & University Health Center in Sioux Falls, South Dakota, part of Avera Health, a regional healthcare family of 300 facilities, weren’t able to communicate as efficiently as they felt technology should allow.
As is the case at many hospitals, they relied on a complex mix of pagers and legacy phones. Basically, they used 1970’s communications technology to deliver state-of-the-art patient care and services. As a hospital that has embraced technology to help improve care, operations and the bottom line, management was determined to overhaul their communication system to meet their current and future needs.