Improving patient safety while simultaneously reducing clinician workloads, increasing efficiency and elevating the patient experience is an almost impossible task. Yet the team at University of Washington Medicine, Valley Medical Center found a way to do just that. Using a secure communications platform from Voalte, the Valley Medical Center team implemented processes that not only reduced the occurrence of pressure ulcers but also improved staff morale.
It is not obvious that improving the communication between patients, clinicians and administrators can lead to better outcomes, but for James Jones (BSN, MSN, NEA-BC), Vice President PCS & Nursing Operations at UW Medicine, Valley Medical Center, he believed it could:
“Being a nurse I realized that if you want patient care to be successful, better patient outcomes and improve the patient experience, you need to start with clinicians first. Without the clinicians, you cannot be successful. They are the entryway for the patient into the organization.”