Since joining Voalte a few months ago, I’ve had the opportunity to work with staff and clients to see firsthand what our products can do to make collaboration for caregivers easier, to improve patient safety and assist in making care more efficient. Oddly enough, the science has not yet caught up with the market. There is limited empirical evidence on the benefits of information and communication technology in healthcare.
Fortunately, that provides a great opportunity to work with our customer community to expand on my past work and strengthen our outcomes program as well as develop new areas of research within this domain. My passion and research focus for the last decade has been on evidence-based practices in collaboration and care coordination within healthcare. I’m looking forward to using my past experience to work with Voalte customers to establish the link between use of information and communication technologies in healthcare and patient-caregiver outcomes.
This week I’ll be in Baltimore at AONE 2017, the annual meeting of the American Organization of Nurse Executives, along with some of my Voalte colleagues. I will spend three days networking with nursing leaders, reconnecting with nurse executives I haven’t seen in years, and meeting Voalte customers. I’m hoping to learn more about our customers’ areas of interest and what is most important in terms of demonstrating value, so the Voalte team can collaborate with our customers to establish replicable processes using Voalte products and expand the research in this area.
One of the advantages of working in an emerging area like healthcare communication technology is that we can all learn together and work collaboratively to advance solutions in a way that benefits the industry as a whole. Voalte customers have taken the lead in implementing smartphones for clinical communication, and they hold some important information for best practices development.
I joined Voalte because it’s a fast-growing company with great products, a super culture, powerful partnerships and a talented team. We also have happy customers, as evidenced by our recent No. 1 ranking by KLAS in the Secure Communications Platform market segment. Working closely with our customers will help us further define our product offerings and assess how the features we provide can help caregivers and patients. We also hope to add empirical evidence, refine the use of evidence-based practices surrounding communication technology, and even assist customers in meeting requirements for ANCC Magnet® designation in this area.
If you are attending AONE in Baltimore this week, I’d like to invite you to join me Friday, March 31, for a cocktail reception at the Tubman Room of the Hilton Baltimore from 6:30 to 9:30 p.m. For details or to RSVP, please call or text Amy Fresonke at 407-973-8692.
Cheryl McKay, PhD, RN, is Chief Nursing Officer at Voalte.