As old wireless phones race toward obsolescence, health systems everywhere are seeking a smartphone solution to not only replace outdated modes of communication but also fundamentally improve the way their care teams collaborate. This is a sea change from when Voalte began replacing legacy phones with smartphones 10 years ago. Back then, we worked unit by unit, implementing 20 smartphones here and another 30 there, wherever a forward-thinking nurse leader demanded better tools to connect his or her staff.
Today, we’re no longer upgrading clinical communication with a sprinkling of smartphones on a particular unit, but rather scaling care team collaboration enterprise-wide across huge health systems with thousands of smartphones. Instead of a simple secure texting app, we now have a powerful communication platform integrated with multiple mission-critical hospital systems.
Last week, Hill-Rom, a leading global medical technology company with more than 10,000 employees worldwide, announced a definitive agreement to acquire Voalte. This exciting news means Voalte Platform, which currently connects 220,000 caregivers with voice calling, alarm notifications and text messaging, will be integrated with Hill-Rom’s connected solutions, including smart hospital beds and vital signs monitors, to support high-quality delivery of patient care. In a sense, the acquisition pours fuel on the explosive healthcare communication market by potentially enabling Voalte to reach every hospital in the United States and worldwide.
Our customers tell us every day that the Voalte Services and Support teams go above and beyond to ensure every go-live is as seamless as possible and every issue is resolved quickly. But Hill-Rom’s services and support offerings are a complete game-changer. With more than 2,000 services professionals across the globe, Hill-Rom brings to bear a large distribution channel that can keep up with the overwhelming market demand for comprehensive communication platforms. When it comes to support, Hill-Rom boasts that one of their support people can arrive at 95 percent of U.S. hospitals within four hours! That type of response is exactly the high-touch approach we’ve always valued, and now we can scale quickly to keep mission-critical communications flowing smoothly.
Similarly, the Voalte Engineering team has done a phenomenal job of developing the successful software platform our customers depend on today. Hill-Rom’s resources will add exponentially to those efforts, precisely at a time when integrations are becoming more complex and advanced features are more in demand than ever.
Hill-Rom’s Centrella Smart+ Bed and NaviCare Nurse Call lead the industry in providing proactive alerts about the patient, room and bed status directly to caregivers for increased patient safety and satisfaction. With innovative, non-invasive monitoring technologies like Early Sense, continuous monitoring of heart rate and respiratory rate enable earlier detection of patient deterioration. By sending these proactive alerts directly to Voalte One or Voalte Me, nurses and physicians will be more empowered than ever with real-time, actionable information about their patients.
From a strategic standpoint, Hill-Rom and Voalte share a dedication to systems that are built on open standards and integrate with numerous vendors’ systems. Current Hill-Rom customers will benefit from tried and true, deeper integrations with Voalte solutions. Voalte customers who don’t use Hill-Rom solutions will see that both companies’ unwavering support for interoperability will continue to result in communication solutions that connect the existing nurse call, physiological monitoring, and other systems they depend upon every day.
From the smart bed to the physician smartphone, no other company has a complete communication solution that can scale at the same remarkable scope and speed, making Hill-Rom + Voalte an unstoppable force in the market.
Trey Lauderdale is Founder and CEO of Voalte.