At Sarasota Memorial Hospital in Florida, something extraordinary is happening – doctors and nurses are communicating quickly and efficiently. And they’re doing it without multiple communication tools, without pagers and call-backs, and without wandering the halls to track down other care team members.
With roughly 4,000 employees and 800 physicians, Sarasota Memorial Health Care System encompasses 14 separate facilities throughout Sarasota County, from the main hospital campus to urgent care centers, rehabilitation services and outpatient surgery. Since 2009, this 806-bed medical center has led the way in mobile communication technology by using Voalte smartphones and text messaging to connect nurses inside the hospital.
Now, doctors and others working outside the hospital are in the loop too. Voalte Me™ extends the capabilities of Voalte One™ by connecting caregivers inside and outside the hospital walls, whether they are using shared devices or personal smartphones. Doctors can collaborate with nurses via cellular or Wi-Fi connections, send and receive secure text messages, and respond quickly no matter where they are.
“Voalte Me allows physicians to be more easily accessible to our nursing colleagues,” says Dr. Reuben W. Holland III, Medical Director of Emergency Departments and Urgent Care Centers at Sarasota Memorial. “I no longer have to be overhead-paged to receive an incoming call.”
With about 50 doctors up and running on Voalte Me, one of the greatest benefits is the ability to communicate quickly via text message. Protected health information is encrypted while in transit and at rest to ensure the hospital is in compliance with HIPAA privacy laws.
Doctors and nurses are impressed with how easy it is to locate other care team members. Doctors download the Voalte Me app, and within minutes they can connect to every other Voalte Me and Voalte One user via a central directory. Physicians are listed by unit or specialty, have access to everyone using Voalte Me or Voalte One, and can see at a glance whether those people are available or busy.
Given the healthcare industry’s history of cumbersome communication, the big news at Sarasota Memorial is how simple it is to get in touch with a doctor. No more call-backs, overhead paging, or walking the halls searching. Voalte Me makes it extraordinarily simple.
Please post a comment below and let me know how you’re connecting caregivers inside and outside your hospital. I’d love to hear how your solution is working for you.