Last week we teamed with Healthcare Business Insights (HBI) to host a webinar, “Getting smartphone savvy: How to improve hospital communication, workflow and care coordination.” Addressing an online audience of 150 people, Sally Gallot-Reeves, MSM, CPM, CCM, RN, shared her first-hand experience with implementing smartphones in a hospital setting. As Healthcare Project Director of Frisbie Memorial Hospital in New Hampshire, Sally oversaw the project to replace legacy phones with smartphones for more efficient caregiver communication.
If you missed the live webinar, download it today to hear about the challenges, solutions and outcomes, and discover how a smartphone solution could work in your hospital. Candace Smith, MPA, RN, NEA-BC, Chief Nursing Officer at Voalte, joined Sally to describe Frisbie Memorial’s three-step approach to getting smartphone savvy:
- Research and analyze. Sally’s team identified problems, established goals, assessed the hospital’s current network and communication process, and conducted time studies and staff surveys.
- Select and plan. After carefully choosing a vendor based on strength of the product and value of the support model, the Frisbie Memorial team identified the project’s scope and budget, then developed a schedule and work plan.
- Implement and evaluate. Using a phased approach, the team rolled out smartphones across patient care departments so they could evaluate functionality and make improvements along the way.
As one of the first hospitals to switch from legacy phones to Voalte smartphones back in 2009, Frisbie Memorial presents an interesting case study on the challenges, benefits and lessons learned along the way. Download the webinar now to discover the rewards of building a Mobile Communication Strategy based on a smartphone platform.
Naila Maroon is Marketing Communications Director at Voalte.