What do nursing leaders from a large accountable care organization, a huge integrated delivery network, and a regional non-profit hospital all have in common? A lot, as it turns out.
Voalte CNO Candace Smith, MPA, RN, NEA-BC, traveled to Seattle recently to discuss “Building Excellence in Mobile Communication” with a group of Chief Nursing Officers, VPs of Nursing Services and Nursing Directors. With the waterfront and city skyline as a backdrop, Candace covered how the mHealth market is impacting healthcare communication, and led a discussion on how hospitals are preparing for the next wave of technology.
While these nursing leaders have very different perspectives based on their diverse facilities, they also share many similar experiences. First, they all want to upgrade their communication technology to improve the nurse and patient experience. And, they all are frustrated with the slow pace of change at their hospitals. Finally, they share the following common challenges in planning for the future of mobile technologies:
- Clinical-IT partnership: The nursing leaders nodded in unison when one expressed concern that her hospital’s IT department may have different criteria for evaluating the effectiveness of mobile communication systems. Everyone agreed on the need to partner with their IT departments to develop a collaborative approach to mobile communication and workflow improvements.
- Staff and systems integration: Our nursing leaders acknowledged that their hospitals struggle to get a handle on the vast number of moving pieces that need to align to create a workable Mobile Communication Strategy. This includes systems that need to be integrated, architecture to take into consideration and personnel involved in implementing a solution.
- Regulatory environment: Transitioning to electronic medical records, meeting The Joint Commission’s National Patient Safety Goals and ensuring HIPAA compliance are just a few of nursing leaders’ concerns. While they don’t feel the sky is falling just yet, they are a bit overwhelmed with trying to meet so many government mandates.
- Recruiting and staff retention: Today’s nurses want to work in facilities that offer the latest technologies. Our nursing leaders recognize that they are competing for the best talent, so their workplaces need to provide technology that helps nurses do their jobs more efficiently.
Candace Smith also traveled to Chicago, Boston and Dallas, bringing together nurse leaders in those cities and sharing how mobile communication solutions can help solve numerous challenges. The overwhelming consensus: Nursing leaders benefit from sharing information and experiences.
We’d love to hear from you too: How is your hospital improving nurse communication?
Connie Phelps is Western Regional Sales Director at Voalte.