Moving is never easy, but it can be exciting. You have new rooms to decorate, a new neighborhood to explore, and a fresh start in a new place.
When it comes to healthcare organizations, moving can be a huge challenge. But like moving to a new home, relocating to a new facility is also an exciting opportunity to start fresh and tackle problems in a different way.
Recently, we developed a communication strategy for the Neonatal Intensive Care Unit at Sarasota Memorial Health Care in Florida, which faced major challenges when the hospital built a new patient tower and transitioned its NICU from two big, open-bay rooms to 33 private patient rooms. (See the case study for how we worked with the NICU team to implement a new communication and alarm-management strategy.)
Last fall, when Boulder Community Health in Colorado consolidated services at a state-of-the-art campus, the hospital added more than 150,000 square feet of clinical space and medical offices. With the new nursing units covering more physical space, the old process of running from room to room to locate the right caregiver and share information was no longer feasible. The hospital’s leadership seized the opportunity to upgrade to the latest healthcare communication and alarm management technologies.
Working with Voalte, the BCH team decided to replace their old, wireless phones and pagers with 250 Apple iPhone™ 5S smartphones running Voalte One™ software. Now nurses and support staff can send and receive secure text messages, make phone calls, and receive alarms and alerts from the nurse-call system and patient monitors – all on their Voalte smartphones. In the first two months after implementation, caregivers sent a monthly average of 35,000 texts to communicate and collaborate on patient care. The new process is saving time over the old process of calling, waiting for call-backs or hunting for the right person. (See the Healthcare Dive story for more on how BCH is implementing innovative technologies at its new facility.)
The healthcare industry is evolving rapidly, and the future can seem uncertain. But big changes also bring exciting opportunities to improve the day-to-day working lives of caregivers and the patients they serve.
Connie Phelps is Western Regional Sales Director at Voalte.