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    • Voalte Platform
      • Voalte Platform Overview
        A solid foundation for communication that scales along with your healthcare enterprise. Learn more.
      • collaboration-tiny1Collaboration Solutions
        Streamline communication between caregivers inside and outside the hospital.
        • Voalte Platform
        • Voalte One
        • Voalte Me
        • Voalte Messenger
      • management-tinyManagement Solutions
        Manage smartphones and applications from any location, any time, anywhere.
        • Voalte Admin
        • Voalte Connect
      • analytics-tinyAnalytics Solutions
        Gain insight into the use of communication systems, clinical workflows and audit data.
        • Voalte Insight
        • Voalte Reporting Database
      • integration-tinyIntegration Solutions
        Tie together multiple systems for interoperability today and into the future.
        • Alert Integration Gateway
        • Voalte APIs and SDKs
    • Services & Support
      • Support Overview
        Our experts stick with you through every step of your communication upgrade. Learn more.
      • clinical-support1-150×150Clinical Workflow Solutions
        Our clinical team helps optimize caregiver communication with effective workflow changes.

        Learn more.
      • professional-services1-150×150Professional Services
        We support our customers from clinical workflow assessment through up-to-the-minute troubleshooting.

        Learn more.
      • maintenance-support1-150×150Maintenance & Support
        Our 24/7 remote monitoring and support ensures your systems are always up and running smoothly.

        Learn more.
    • Resources
      • Resources Overview
        Rely on solid statistics, real-world examples, and the latest research to inform your important decisions. Learn more.
      • case-studies-150×150Case Studies
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        The Voalte blog is the best place for industry news and thought leader reviews. See all posts.
        • PowerUp_Boss Doc3 ways clinical communication delivers results.February 19, 2019
        • HIMSS19 booth fishbowlMaking connections at HIMSS19.February 14, 2019
        • Voalte-80845 things for hospitals to look for in an integrated communication platform.February 5, 2019
        • 011819 HIMSS19 Interoperability 712See Voalte Platform and Voalte Insight at HIMSS19!January 29, 2019
    • About Us
      • about-us-150×150Our Company
        We reimagine healthcare communication to bridge the gap between technology and care.

        Learn more.
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        Join a team that's dedicated to improving healthcare communication.

        Find your dream job.
      • press-150×150Press & News
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        Voalte in the news.
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        Voalte has attracted the most innovative healthcare providers in the country.

        See our customers.

The power of pink pants.

May 8, 2018Ashley McArthur

You don’t just blend in when you’re a Voalte Mobile Application Administrator (VMAA). Our pink pants make us very visible in the hospital hallways, which is exactly the point.

VMAAs deliver an added service to health systems that recognize the value of having a full-time, onsite subject matter expert in all things Voalte. These dedicated men and women develop strong relationships with end users to increase adoption and efficient use of our smartphone solutions, troubleshoot support and technical issues, and provide training and provisioning services. On a day-to-day basis, they do everything from ensuring charging stations are plugged in to managing device inventory to maintaining the Voalte Directory. When the nurses on the floor become accustomed to seeing the same face (and signature pink pants) every day, it’s easy for them to ask the VMAA questions about sending group text messages, adding Favorites, customizing a specific workflow or whatever issues they may need resolved.

In addition to being a tremendously valuable resource for the nurses, physicians, support staff and others who rely on Voalte smartphones for clinical communication, our VMAAs also support the hospital’s telecommunications, networking and IT teams. If the hospital is struggling with Wi-Fi coverage in a particular hallway, for example, the VMAA can investigate and give examples of when and where the issue occurs, with logs and preliminary reports to help troubleshoot the problem before it escalates to a network engineer.

For large health systems like the University of Iowa Health Care, with more than 3,500 smartphones and 7,000 end users, tasks such as app updates require careful planning and coordination with multiple departments. The VMAA is onsite every day, is familiar with the particular needs of the different units, and can help create a plan that ensures a smooth transition to new versions of an app or operating system.

Another multi-site health system had a smaller but no less important request recently, when the hospital chaplain approached a VMAA to say he noticed all the nurses carrying smartphones and wanted to know how they work. After a quick demonstration, the chaplain requested that his team of two be included in the texting and calling loop. Now, when a patient or their family requests a chaplain, the bedside nurse can simply send a quick text message.

More and more, our new customers are requesting a full-time, dedicated VMAA to work closely with their in-house IT team. They like having someone onsite who has all the latest product knowledge, and knows what features and upgrades are coming soon. It works the other way around too: VMAAs provide Voalte headquarters with valuable feedback about each customer’s challenges and successes, so we can learn from that experience and make positive changes for the future.

If you’re interested in learning more about how a VMAA can help at your hospital, feel free to reach out to me.

Ashley McArthur is VMAA Manager at Voalte.

Related Articles

Voalte to Hold User Conference in Sarasota

August 21, 2015Naila Maroon

Pagers will kill your Key Quality Measures.

May 20, 2014Trey Lauderdale

How more than 1,000 smartphones helped the University of Kansas Health System standardize clinical communications

March 14, 2018admin

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Latest Posts

  • 3 ways clinical communication delivers results.
  • Making connections at HIMSS19.
  • 5 things for hospitals to look for in an integrated communication platform.
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  • 3 ways clinical communication delivers results.
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