Last month, 20 Voalte team members convened at Cedars-Sinai Medical Center in Los Angeles for the largest Voalte Platform™ installation to date. Cedars-Sinai, a Voalte customer since 2010, is the largest non-profit hospital in the western United States, with 886 beds, 2,100 physicians, 2,800 nurses, and thousands of other healthcare professionals and staff. In addition to its consistent ranking by U.S. News and World Report as one America’s Best Hospitals, Cedars-Sinai is widely known for its leadership in transforming healthcare for the benefit of patients.
I arrived early on a Saturday morning along with Voalte systems engineers, product managers, QA managers, VoIP engineers and project managers to help nearly 5,000 end users get up and running on thousands of shared Apple® iPhones, personal smartphones and desktop clients. This would be my first Voalte go-live in two or three years, so I asked the team to go easy on me. Instead, they assigned me to the Emergency Department, a Level I Trauma Center that handled 83,000 visits last year.
Fortunately, the Emergency team was excited to upgrade to Voalte Platform, and adapted easily to its new features and functions. The dynamic Directory was a huge hit, with caregivers checking their peers’ availability at a glance, and limiting interruptions by adding a status telling others when they are busy with a patient. One Emergency nurse told me that being able to view the Directory by roles as well as names made it a lot easier for her to reach the right person with a quick text message.
In the busy Emergency Department, it was clear that the powerful features in Voalte Platform could help the team save seconds and minutes, which is crucial to providing excellent care:
- The dynamic Directory reflects on-the-fly changes.
- Power search and convenient texting features such as Quick Messages limit typing and save time.
- Priority messages command attention with an urgent ringtone.
- Group messages simplify the process of sending a text to an entire unit or team.
Working alongside dedicated caregivers at one of the country’s best hospitals was a challenging but rewarding experience. As a number of other large Voalte customers prepare to upgrade to Voalte Platform, I’m confident that our team and our solutions are the best in the industry. With 5,000 users at Cedars-Sinai up and running, we’re just getting started.
Trey Lauderdale is Founder and President of Voalte.