Telecommunications Manager at WakeMed Health upgrades from legacy phones to smartphones to overcome a high break-fix rate and poor user experience
By upgrading from legacy phones to Voalte smartphones, WakeMed Health saved on device repair costs and improved user experience. Prior to Voalte implementation, WakeMed had a “burn rate” of approximately 35 exchanges per month for the old handsets. At a per-unit cost of $125, that translated to approximately $53,000 annually. Since the Voalte Platform deployment, the cost of repairs has dropped to less than $500 per month on average, translating to an 89% annual savings, or approximately $47,000.
“Our IT tickets have dropped to nearly zero because the technology itself is working reliably with our Rauland Responder 5 and Philips middleware, with no interoperability issues. I’ve been told by several nursing managers that the user experience has greatly stabilized as well.”
Fred Stancil, Telecommunications Manager